Cancellation and Refund Policy
1. Refund Policy
At Reva Botanicals, we are committed to providing you with the finest quality natural products, crafted with love and care. We want you to be completely satisfied with your purchase, but if you encounter any issues, we’re here to help with a hassle-free return process. The refund amount will be credited to account within 5-7 days.
You can request a replacement for any of the following reasons:
- Wrong product delivered
- Expired product received
- Damaged product or packaging
- Incomplete order (missing items)
- Defective product received
If any of these apply, please contact us within 3 days of receiving your order. To initiate a replacement request, kindly reach out to us via WhatsApp at +91-877 091 2695 or email us at info@revabotanicals.com. Make sure to provide the following details:
- Your order number and invoice
- Description of the issue
- Clear pictures or videos showing the problem, along with images of the packaging
We are here to ensure your experience with Reva Botanicals is delightful!
2. Cancellation Policy
Order Cancellation:
- Before Shipment: If you wish to cancel an order before it has been shipped, please contact us as soon as possible at info@revabotanicals.com with your order number. We will attempt to process your cancellation request, but if the order has already been processed or shipped, cancellation may not be possible.
- After Shipment: Once an order has been shipped, it cannot be canceled. In such cases, you may return the product according to our refund policy.
Subscription Cancellations: If you have subscribed to any recurring products or services, you may cancel your subscription by contacting us at info@revabotanicals.com. Please ensure you provide your subscription details for processing. Cancellations must be made before the next billing cycle to avoid charges for the upcoming period
3. Return Policy
At Reva Botanicals, we are committed to providing high-quality products crafted with care and precision to bring joy and satisfaction to our customers. However, if you ever need to request a replacement, we have a transparent and straightforward return policy to ensure a smooth experience.
You can request a replacement within 5 days of receiving your order for the following reasons:
- Wrong product delivered
- Expired product delivered
- Damaged product delivered
- Physically damaged or tampered product/packaging
- Incomplete order (missing products)
- Defective product received
To initiate a replacement request, please contact us within 5 days of delivery via WhatsApp at +91 8527000777 with the following details:
- Order number and invoice
- Description of the issue
- Clear images of the outer and inner packaging
- Clear pictures or videos showing the product’s condition
Once your request is approved, your replacement will be processed and dispatched within 5 days.
We are here to assist you and ensure your satisfaction with Reva Botanicals!
5. Contact Us
For any questions or to initiate a return or cancellation, please contact our customer service team at info@revabotanicals.com
